Refund policy

Returns & Refunds

Time Line: Returns must be initiated within 14 days from the date of receiving the product.

Return Conditions:

• Product must be returned in its original packaging and free from any stains or damage.
• Maximum of two (2) items for a refund per order. Unlimited store credit and exchange items are allowed per order.
• If there is a variance in price for exchange items, customers must pay the price difference or will be refunded if the exchanged item is of lesser value. Exchanges will be sent out once the returned product arrives back.

Fees Include:

• A restocking and processing fee of $10 applies.
• We do not offer prepaid return labels. You are responsible for purchasing your return label and sending the product back to us.

Tracking Information Requirement:
Once the return process is initiated, you are responsible for providing us with the tracking information for your return. Failure to provide valid tracking details will result in the refund or exchange not being processed.

Returns Labels:
Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at support@icescrapershop.com.

Refund Methods:
All returns will be refunded to the original method of payment, issued through store credit, or exchanged.

If the original form of payment is no longer active or we are unable to process the refund via the original payment method, you will receive store credit for the same amount.

Order Cancellation 

Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!

100 Day Trial

At coBIO™, we believe in the quality and effectiveness of our contour pillow, and we want you to experience the comfort and relief it provides risk-free. That’s why we offer a 100-Day Trial to ensure you have ample time to test it out. If you’re not completely satisfied, you can return it within 100 days from the date of delivery for a refund or exchange.

Chargebacks and Returns Policy

To ensure a smooth and fair process for all customers, we kindly request that if you are unsatisfied with your purchase, you first contact our support team to resolve any issues or initiate a return within the scope of our 100-night trial period.

Please note: If a chargeback is initiated without prior communication or attempts to resolve the issue directly with our support team, the option for a return or refund, including the 100-night trial, will no longer be applicable. By initiating a chargeback/dispute without contacting us, the refund and return process is considered invalidated.

We are committed to resolving any issues promptly and encourage you to reach out to us before escalating the matter further.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Returns will be checked and verified by our team once they arrive at our return warehouse. This process can take up to 5-10 business days after arrival. Once your return is verified and approved a refund will be issued, if your return has been rejected our support team will reach out to you with further instruction.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@icescrapershop.com.